About viaPhoton
viaPhoton is a rapidly scaling fiber solutions provider, growing revenue 4× in the last year as we help build next-generation AI infrastructure. Our technology, manufacturing expertise, and service levels enable hyperscalers and data centers to deploy faster and more reliably. We combine advanced manufacturing with a customer-obsessed operating model to deliver exceptional speed and flexibility.

Why This Role Matters

• You are the connective tissue between our customers, our brand, and our manufacturing and shipping operations.

• Your actions directly shape how customers experience viaPhoton — clarity, trust, speed, and delivery.

• Your communication, coordination, and follow-through drive our operational performance and our reputation in the market.

What This Role Really Is

• The internal quarterback for customer delivery and communication

• A detail-intensive problem-solver who keeps parallel workstreams aligned

• A systems thinker who learns new systems quickly — including our ERP and internal software — and is comfortable making sense of imperfect or evolving data in Excel

What You Will Do

• Own the full customer lifecycle: onboarding → quoting → production → delivery

• Maintain clean, structured communication across Slack, email, and phone

• Build clear timelines, expectations, and proactive updates

• Translate customer needs into concrete internal tasks and follow-ups

• Coordinate with sales, engineering, operations, and logistics

• Track orders, SLAs, and risks; escalate when needed

• Bring clarity and structure to fast-moving customer and internal workflows

• Maintain accurate data and workflow updates in our ERP and internal tools

What You Will Bring

• Exceptional written + verbal communication

• Strong attention to detail and organizational discipline

• Customer-first judgment with practical decision-making

• Confidence navigating multi-party communication

• Comfort working quickly and accurately in high-change environments

• Ability to unlearn bureaucracy and adopt simpler, faster habits

• High agency, strong work ethic, and follow-through

• Experience in operations-heavy customer roles preferred

Career Growth at viaPhoton
We invest in high performers. One of our former Customer Operations Leads is now on a management trajectory, and we actively open new paths as the company scales.

Our Core Values

• Fearless Innovation — pursue better, challenge norms

• Forward Together — win as one team

• Integrity Over Everything — do what’s right

• Nimble, Always — move fast without sacrificing quality

• Be The Bar — set the standard through excellence

Who We Are
We work in a way that reflects who we are at our core:

• New, not inexperienced

• Driven, not pushy

• Simple, not boring

• Fast, not reckless

• Purposeful, but flexible

• Debate, not conflict

• Confess, not deny

• Confident, but humble

• Giving credit over receiving it

• Open, but focused

• Fun, not unreliable

• Team players, not selfish

• Innovators, not experimenters

What We Offer

🚀 Cutting-Edge Technology – Opportunities to work on the forefront of fiber optic technology.

🌍 Professional Development – We’re committed to your growth, offering resources, career development, and a culture where your voice is heard.

🎉 Fun Team Environment – Monthly team bonding events, free lunches, and activities to keep us connected.

🏖️ Flexible Paid Time Off – Take time when you need it, with PTO that grows over time plus 10 paid holidays, including two floating holidays to use at your discretion

💼 401(k) Match – We offer company match to help you plan for your future.

🏥 Benefits Overview-- To view our comprehensive benefits package  CLICK HERE

Ready to Build the Future? Apply now